![]() Verify the batteries aren’t completely drained So, after completing each step, attempt to use your remote again to see if it’s now working properly. Keep in mind that each of the steps has the potential to fix the issue. I’ll explain each of these steps which apply to a Google Chromecast remote and a remote for a Smart TV that is running Google TV. After that, restart your Chromecast and your TV, then verify if the remote is now working.Īfter that, ensure the remote is paired in the Google TV settings, check if there is an OS update, or an update for the remote in the Google TV settings, and then factory reset your Google TV. Provided the batteries aren’t flat and need to be replaced, do this step first. Either type of remote can stop working, or not work out of the box, here’s how to get it to work.Ī Google Chromecast remote or a smart TV remote that’s running Google TV can be rebooted. But, a TV that has Google TV installed on it has a different remote which is unique to the type of TV that it is. Google TV Remote Not WorkingĪ Google Chromecast comes with a simple remote with very few buttons. Below, I will explain how to do this troubleshooting step, as well as additional steps you should take if this hasn’t caused your Google TV remote to start working. Next, the most likely thing is that the buttons aren’t set up correctly in the Google TV settings. Most people will have checked the batteries, however, it’s worth crossing this off your list first. After that update the OS to the latest version if available. To do this install the Google TV app on a smartphone and enable your smartphone to be used as a remote. After that, the remote may have unpaired and needs to be re-paired. The first thing to check is that the batteries aren’t flat. Remote’s like all devices can experience issues from time to time so today I will explain how to troubleshoot a Google TV remote that isn’t working. Other TVs have Google TV already installed on them. If this has not assisted with your issue, or if there is anything else that you would like assistance with, please contact our Customer Care Team.A Google Chromecast can be plugged into any smart TV to use Google TV. Please note, this guide does not apply to screencasting or mirroring, which is a different process. To find your latest firmware, search your TVs model number, located on a sticker on the rear of the TV in the Kogan Help Centre. If this does not assist you, we would recommend performing a firmware update on your TV. ![]()
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